We launched our Build-Your-Own Subscription Box to a small group of customers first, and the questions started rolling in fast. Good questions. The kind that told us people were genuinely interested and genuinely thinking it through. So we put together this FAQ to answer everything in one place, including the ones that might feel like complaints but are actually just us being honest about how we operate.
Here's everything you need to know:
Why do I have to order a minimum of 5 items?
We built the minimum around making sure every box is worth shipping, for you and for us. Shipping a single pack of ground beef across the country isn't good for anyone, and it doesn't reflect the kind of thoughtful operation we're trying to run. Five items gives you a real, stocked delivery and keeps our shipping responsible. We're not trying to nickel and dime you on box size, we just want every delivery to feel worth opening.
Why can't I order more than 10 packs of ground beef? Or why do I have to include a steak?
This one comes down to something we're genuinely proud of: we are a whole animal butchery.
That means when beef cattle come through our facility, we use everything. Every primal, every cut, every grind. We don't buy an animal just to make ground beef. We don't buy one just to sell ribeyes. The animal provides everything, and our job is to move it all thoughtfully and without waste.
When you build your box, we have caps on certain items and encourage variety across cut types because of this. If every customer loaded up on ground beef, we'd have locker rooms full of steaks with nowhere to go. If everyone only wanted ribeyes, we'd be sitting on mountains of trim. The balance matters, and the caps are how we protect it.
We know that might feel like a limitation at first. But it's also what allows us to source from small family farms, work with animals raised the right way, and keep the quality where it needs to be. The whole animal philosophy isn't a marketing line. It's how we buy, how we butcher, and how we ship.
Can I swap my cuts between orders?
Yes. That's kind of the whole point. You can update your box before your next delivery processes, so if you want to swap the hot Italian sausage for smash burger blend because you're doing burgers on the grill this month instead of pasta night, you can do that. We'll remind you before your order locks so you have time to make changes.
How does skipping or pausing work?
Life happens. Travel, packed schedules, a freezer that's already full. You can skip a delivery without cancelling, and your next order will pick up right where you left off. We want you to have meat on hand when you need it, not a box showing up when you don't.
How is pricing handled? Is it different from buying a la carte?
Subscription pricing is set per item when you build your box. You'll see your total before you confirm, and you'll be billed on your delivery schedule. We're not hiding anything in the fine print. What you build is what you pay for.
What if something isn't working for me?
Tell us. We mean that. This program is still early and we are genuinely learning as we go. If there's a cut you wish you could add, a cap that doesn't make sense for your household, a piece of friction in the experience that's getting in your way, we want to hear it. Our goal is to make this the best subscription meat service in the country. We're not going to get there by guessing. We're going to get there because customers like you tell us what's broken and we fix it.
