Shipping policy
Shipping Policies
Where We Ship
We ship to all addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, or the Northern Mariana Islands.
Shipping Costs
We offer free shipping based on your region
Free shipping on orders of $250 WA, OR, ID, MT, UT, NV, WY, AZ, CA; on orders of $175 for TX, NM, OK, CO, KS, NE, SD, ND, NY, CT, RI, MA, VT, NH, ME; and $150 everywhere else
When Orders Ship
We process and ship orders Monday through Thursday. Orders are not shipped on Fridays, weekends, or holidays to prevent your order from sitting in a carrier facility over the weekend.
Overnight and rush orders may ship on Fridays when carrier service allows. If you need expedited delivery, please contact us at help@prbutcher.com before placing your order.
Transit Times
Most orders arrive within 1 to 4 business days after shipment, depending on your location.
Because our products are perishable, we ship with insulated packaging and ice packs designed to keep your order at the appropriate temperature during transit. If you have concerns about your delivery, please contact us as soon as possible after it arrives.
How We Pack Your Order
Every order ships in a cardboard box with sustainable insulation and gel ice packs. Most of our products ship fresh and are vacuum sealed. Some items, such as ground beef and sausages, may ship frozen.
It is okay if the ice packs are no longer frozen upon arrival, as long as they are still cold. If you have questions about the condition of your order, rely on your senses or reach out to us directly.
Package Protection
At checkout, you have the option to add SavedBy package protection to your order. Package protection covers eligible orders against loss, damage in transit, and temperature compromise during shipping.
If your protected order is lost, arrives damaged, or arrives with temperature-compromised product, please file a claim directly with SavedBy at https://savedby.io/file-a-claim. SavedBy handles all covered claims.
If you decline package protection at checkout, Porter Road is not responsible for reshipment or refunds resulting from carrier loss, damage, or temperature issues outside of our control. We will do our best to assist on a case-by-case basis.
Weather and Carrier Delays
Shipping perishable products means weather and carrier delays are real risks. We monitor conditions and may hold or reroute shipments at our discretion if we believe delivery could be compromised.
We are not responsible for delays caused by severe weather, natural disasters, carrier failures, or other events outside our control. If your order is affected, please contact us and we will work with you on a resolution.
Questions?
Email us at help@prbutcher.com. We’re happy to help.
